Biggwin Live — Our commitment to your privacy and data protection

1Introduction & Scope

Biggwin Live A trusted online Sports Betting and gaming platform built specifically for Bangladeshi users. We understand how valuable your personal information is to you. That's why our privacy policy is designed with complete transparency — so you know exactly what data we collect, why we collect it, and how we use it.

This Privacy Policy applies to all services, games, promotions, and transactions on biggwin live. By using our platform, you acknowledge that you have read and agreed to this policy. If you have any objections, please discontinue use of the platform and contact our support team.

• This policy was last updated in January 2026.
• If the policy changes, you will be notified at your registered email address.
• No one under the age of 18 is permitted to use our platform.

2What Information We Collect

Biggwin Live collects various types of information from you. This information is used to deliver our services, secure your account, and improve your experience. The types of information we collect are detailed below:

We only collect the information necessary to run our services properly. We do not collect any personal data beyond what is required.

3How We Collect Data

Biggwin Live collects your information through several methods. Please familiarise yourself with each of them:

• Registration Form: Information you provide directly when creating an account.
• KYC Verification: Documents uploaded to verify your identity.
• Payment Process: Financial information collected during deposits and withdrawals.
• Cookies & Tracking: Information collected automatically during website browsing.
• Customer Support: Information you provide when contacting us.
• Third Parties: Information received through payment gateways or KYC partners.

4Purpose of Data Use

Biggwin Live uses the information collected from you for the following purposes:

• To create, manage, and secure your account.
• To process deposits, withdrawals, and other financial transactions.
• To provide bonuses, promotions, and personalized offers.
• To prevent fraud, money laundering, and other illegal activities.
• To meet legal obligations and comply with regulatory requirements.
• To provide customer service and support.
• To improve platform functionality and enhance user experience.
• To ensure responsible gaming and provide assistance to users experiencing difficulties.

We never sell your data to third parties for advertising purposes. However, our approved partners (such as payment processors or KYC vendors) may access limited data, and they are bound by our privacy agreements.

5Data Sharing & Disclosure

Biggwin Live may share your personal information with third parties in the following specific circumstances:

• Payment Processor: bKash, Nagad, Rocket — to process transactions.
• KYC Partner: Authorized agencies used for identity verification.
• Law Enforcement Agencies: By court order or government directive.
• Regulatory Authority: Information required to meet license conditions.
• Technology Service Provider: For platform operations (e.g., hosting, cybersecurity).

Biggwin Live does not share your information for any purpose beyond those stated. All third-party partners are bound by strict confidentiality agreements and may not use your data outside of our guidelines.

6Cookie Policy

Biggwin Live uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve website functionality.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Performance Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how the website is used (anonymized data).
• Marketing Cookies: To show relevant ads (you can turn this off).

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7Data Retention Period

Biggwin Live does not retain your data longer than necessary. The retention periods for each data type are outlined below:

• Account Information: For the duration your account is active and 5 years after closure.
• Financial Transactions: Up to 7 years as required by law.
• KYC Documents: 5 years after account closure.
• Gaming History: For as long as your account remains active.
• Support Conversations: 2 years after resolution.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be linked to any individual.

8Your Rights

As a Biggwin Live user, you have the following rights over your own data:

To exercise these rights, please contact our customer support team. We will respond within 30 business days.

9Data Security Measures

To protect your data, Biggwin Live employs the highest industry-standard security measures:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An added layer of security for your account.
• Firewall & DDoS Protection: Protecting servers from cyberattacks.
• Regular Security Audits: Managed by third-party specialists.
• Restricted Access Policy: Only authorized personnel can access this data.
• Automatic Session Timeout: Automatically logged out after a period of inactivity.

That said, no online system can guarantee 100% security. You also need to stay vigilant — use a strong password, never share it with anyone, and report anything suspicious to us immediately.

10Protection of Children & Minors

Biggwin Live strictly does not collect or store any information from individuals under the age of 18. The protection of minors is our highest priority.

If we become aware that a minor has registered on our platform, the account will be immediately closed and all associated data will be deleted. Parents and guardians are encouraged to monitor their children's online activity.

11Policy Updates

Biggwin Live reserves the right to modify or update this Privacy Policy as needed. When changes are made, the following steps will be taken:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email.
• Pop-up notifications will be shown when you log in to the platform.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

12Contact & Complaints

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated privacy team. We take every concern seriously and aim to resolve issues promptly.